Date of Issuance: 09/17/2020
Effective Date: 09/17/2020
Dr.HereOnline provides relevant functions of remote healthcare services, including Membership Services and Expert Services.
By registering, you agree that:
While using Lush Era's Dr.HereOnline, its Apps, information and services, You agree and acknowledge that:
As an Expert:
As a Member:
By using Dr.HereOnline, its apps and services, You unconditionally agree to receive automated mobile or email notifications relevant to system events from Dr.HereOnline to the mobile number or email address You provided during registration, irrespective of whether You have subscribed to any Do-Not-Disturb (DND) services.
Lush Era is constantly updating Dr.HereOnline, its apps and services in order to provide the best possible experience for its Users. The Users acknowledge and agree that the form and nature of the services provided by Dr.HereOnline may change from time to time, features may be added, improved or changed without prior notice as per the demands of evolving technology, domain and the best interests of the Users.
You shall not use Dr.HereOnline, its apps and services for any purposes other than those intended and determined by Lush Era.
You may not use any robot, spider, scraper or other automated means to access Dr.HereOnline for any purpose without our written permission. Violation of this policy may result in termination of Your access, deactivation or deletion of Your account and all related information and files You have stored on Dr.HereOnline.
Lush Era reserves the right to modify and/or discontinue its services at any time, for any reason without notice and to terminate Your account for any reason, including violation of this agreement. On such termination, You shall have no more claims on Your personal data stored on Dr.HereOnline. Lush Era will not be responsible for providing this data in any form to You or to any third party after such termination.
You shall not attempt to circumvent any security measure put in place for Dr.HereOnline or attempt to gain unauthorized access to any services, user accounts, computer systems or networks owned and/or controlled by Lush Era, through hacking, password mining or any other means.
You shall not upload or submit any data or information containing viruses or any computer code, corrupt files or programs engineered or intended to disrupt or destroy the functionality of any software, hardware, telecommunications, networks, servers or other equipment owned and/or controlled by Lush Era.
You shall not attempt to access or obtain information regarding any account other than Your own, by any means whatsoever, unless You are authorized to or is being shared with You. You may not use Dr.HereOnline, its apps and services in any manner that could damage, disable, overload, or impair Lush Era’s servers or networks, and you are not allowed to interfere with any other party’s use and enjoyment of Dr.HereOnline, its apps and services.
You shall take utmost care to keep Your username and password strictly confidential. You shall be solely liable for any misuse of Your account and password.
As part of this continuing innovation, You acknowledge and agree that Lush Era may stop (permanently or temporarily) providing Dr.HereOnline, its apps and services (or any features within) at Lush Era’s sole discretion, without prior notice to You. In the case Lush Era becomes involved in a reorganization, merger, acquisition, or any form of sale of some or all of its assets, Lush Era reserves the right to re-brand or relocate Dr.HereOnline. If You are a competitor, You shall not use Dr.HereOnline as a user to study and copy the service or parts, features and functions provided by Dr.HereOnline, its apps and services.
Dr.HereOnline securely stores all data, including personal health information and examination data, communication contents, usage data including but not limited to location, device type, operating system, browser, date-time and context usage.
As a Member, You may authorize Your chosen Experts to view your personal health information and saved examination data through Dr.HereOnline, its apps and services in the course of providing You with healthcare services.
By using Dr.HereOnline, its apps and services, all Users authorize Lush Era to perform anonymous analytical procedures on all stored data, in a manner that does not disclose or utilize the identification of any user, to develop analytics with non-identifiable data, to improve and extend Dr.HereOnline services. As a User, You also authorize Lush Era to publish such non-identifiable analytics to promote Dr.HereOnline, its apps and services and to use such analytics in enabling the continuity of healthcare services for Experts and Members.
The source of Dr.HereOnline’s Intelligent Analysis for Health Exam (hereafter referred to as “IAHE”) comes from the basic health information and examination data entered by the Members themselves or imported from the smart clinic; hence, Lush Era is not responsible for ensuring the accuracy of the information provided. IAHE is generated by professional medical and healthcare service teams with reference from medical research, and compiled into a personal health analysis report provided to the Member as a health management reference.
IAHE does not serve as medical advice, diagnosis or treatment to particular cases or members, and should not be treated as a substitute for professional medical advice, diagnosis or treatment.
All services provided in Dr.HereOnline can be paid by credit card or charged in Credit Points (hereafter referred to as “Points”). The value of each Point is equal to 0.10 US Dollars. The value of other currencies will be listed on Dr.HereOnline website and apps. Lush Era reserves the right to preserve or to revise the Point value to each currency while the exchange rate fluctuates.
Members can register and use the Member app for free to maintain and track their health data. Members need to purchase Points for paid service items on Dr.HereOnline. Such payments can be made to Lush Era using online payment methods like credit card, PayPal or other third-party payment and collection methods. It is possible for an Expert to adjust, modify, revise or upgrade, downgrade or cancel the service fees at any time.
There are no refunds for canceled subscriptions in the midst of a billing cycle. However Points (if any) purchased by a Member will be refunded in the event of the cancellation of using services on Dr.HereOnline.
Experts can set up service fees for their online services such as video consultations, audio call consultations, text-based consultations, picture/file-based consultations, recording file-based consultations, remote caring features, and health management programs on Dr.HereOnline.
Expert accounts can redeem Points when there is a balance of at least 3,000 (US$300 or above).
Lush Era is not responsible for the accuracy and reliability of health data transferred from health devices and sensors that Dr.HereOnline may interface with. This includes direct device interfaces and also account interfaces of third-party services that You as the User might authorize Dr.HereOnline to connect to. Such interfaces are not indicative of any endorsement by Lush Era of those devices or services.
Lush Era is not responsible for any profile information or healthcare content published through Ms. Caring on Dr.HereOnline.
Dr.HereOnline, its apps and services may include links to other websites. Some of these sites may contain materials that are objectionable, unlawful, or inaccurate. These links are provided for Your convenience only. Lush Era does not endorse these sites or the products and services they provide. You acknowledge and agree that Lush Era is not responsible or liable for the content or accuracy of these sites external to Lush Era.
Dr.HereOnline's platform, applications, website, services, all content, information, visual designs and branding created by and for Lush Era, and all intellectual property rights embodied therein, are the property of Lush Era and are protected by trademarks, copyrights, patents, proprietary rights and intellectual property laws.
The Users expressly understand and agree that Lush Era and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Lush Era has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) unauthorized access to or alteration of Your transmissions or data; (iii) statements or conduct of any third party on the service; or (iv) any changes which Lush Era may make to the services; (v) Your failure to keep Your password or account details secure and confidential; (vi) any other matter relating to the services.
The limitations on Lush Era’s liability to the Users shall apply whether or not Lush Era has been advised or should have been aware of the possibility of any such losses arising.
You may also terminate Your account with Lush Era at any time for any reason by informing Lush Era.
On such termination, You shall have no more claims on Your personal data stored and/or transmitted on Dr.HereOnline or any content posted by You. Lush Era will not be responsible for providing this data in any form to You or to any third party.
Lush Era and its officers, directors, employees, agents, content providers, customers and suppliers shall be absolved from any claim of damages resulting from any cause(s) over which Lush Era or they do not have direct control, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses or other damaging code or data, unauthorized access, theft, operator errors, severe weather, earthquakes, natural disasters, strikes or other labor problems, wars, or governmental restrictions.
In order to protect the integrity of Dr.HereOnline, Lush Era reserves the right at any time in its sole discretion to block Users of certain IP addresses from accessing Dr.HereOnline.