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Privacy Policy

Lush Era Limited (hereafter referred to as (“Lush Era”), develops and operates an online healthcare collaboration platform (supporting web and mobile applications for healthcare providers and members) hereafter referred to as the “Dr.HereOnline” platform.

Your privacy is very important to us. This Privacy Policy describes how we handle and secure the personal information that you provide to us through our website, Dr.HereOnline platform, apps and services. By using our website, platform apps and services, you agree to be bound by the terms of this policy. This policy is part of our Terms of Use.

  1. Your Information

Information that is collected as you use the Dr.HereOnline platform and apps includes the following:

Personal information: Your personal information includes your name and email address that you provide at signup. It also includes your phone number, address and other personally identifiable information that you may choose to add to your user account profile.

Personal Health Information: Personal health information that you choose to enter into your Personal Health Information, including age, gender, known health conditions, medical check-up, medications, history of illness or procedures, goals, health exam entries and data that you enter into your health indicators manually or by syncing with a health monitoring device or from a third party source that you alone authorize. It also includes medical check-up data and files that you choose to upload into your health profile.

You may choose to consult a healthcare provider through Dr.HereOnline’s services and have authorized your healthcare providers to view your personal health profile, or you can choose to ban from your healthcare provider to view your personal health profile.

Business information: If you are a healthcare provider or healthcare provider organization, you will likely set up profile information about your healthcare services and consultations.

Operations Data: In order to enhance Dr.HereOnline platform usage experience, Lush Eramay uses cookies, server logs and other similar mechanisms to enable certain functionality, improve services and monitorservice usage.

  1. Use of Information

Personal Health Information: The personal health information you provide to the Lush Era, through use of its services will not be shared, disclosed or displayed to anyone other than yourself and your Healthcare Service providers whom you choose to consult by registering as a member in our Dr.HereOnline. Your health service providers will have access to your personal health information. Your healthcare service providers or third party source that you alone authorizewill be allowed to update your personal health information by adding monitoring feedback relevant as part of the consultation services you engage, and update your health indicators listing or uploading a result to the health reports and analysis of your health profile.

You are permitted to share your own personal health information with others at your own discretion. Lush Era is not responsible for the privacy policy compliance of the others who will view and use the information you choose to disclose to others.

Payment Information: If you are a member, our secure third party payment providers will have access to your payment method and billing address details at the time of your making online payments for our Dr.HereOnline services. They are bound by business contract obligations with regard to security and confidentiality. Lush Era does not store your credit card details nor that of any other online payment methods you may choose to use.

Contact Information: The services platform will send you communications (email and other notifications), as per your notification settings, as part of essential functioning of services that you may avail. At time of registration you will be required to verify your email address. Your contact information may also be used for customer support services, should you choose to avail of them. In addition, we may use your contact information to provide you with information about, our products and services. If you decide at any time that you no longer wish to receive such information or communications from us, please follow the unsubscribe instructions provided in any of the communications Your contact information is not shared with any third-party service.

Anonymized data: Lush Era may analyze anonymized and aggregated collected through the services, for purposes of evaluating usage trends, requirement patterns and to measure the effectiveness of services and content. Such anonymized and aggregated information is not considered as personal information.

You are responsible for maintaining the confidentiality of your password and account information. You are responsible for all activities that occur in your account and you agree to notify Lush Era immediately of any unauthorized use of your account. Lush Era is in no way responsible for any loss that you may incur as a result of any unauthorized use of your user account and password.

  1. Disclosure of Information

We may disclose any information to government or law enforcement officials if we believe doing so is required to comply with law enforcement and legal process; to prevent or stop any illegal, unethical, or legally actionable activity; to protect your, our or others rights and safety.

If Lush Era becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, personal information will be transferred to the new entity for the continued performance of service.

We may disclose your personal information on your own request accompanied by your permission.

  1. Transmission and Storage Security

All data is stored only in our servers on the highly secure Cloud Web Service platform. We take all necessary measures in providing secure transmission of your personal information before it is transferred across the Internet from your personal devices to our servers and in securing such personal information stored on our systems. However, you should be aware of possible risk involved in transmitting information over the Internet as no data transmission can be guaranteed to be 100% secure and of risk that others could find a way to thwart our security systems. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security and privacy of personal information you transmit to us, and you do so at your own risk.

  1. Links to Other Websites

Our website may contain links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. Other sites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

  1. Changes to this Policy

Please note that this Privacy Policy may change from time to time as we continue to offer evolve our services. In the event of any changes in our Privacy Policy, the updated version will be posted on the Dr.HereOnline website and take effect from the moment of posting.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please email us at support@dochereonline.com